Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet : Hyken, Shep: Amazon.fr: Livres
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Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System: Michelli, Joseph: 9780071773546: Amazon.com: Books
Manuel Berbuer on LinkedIn: #SheIsAmazon
Personal Excellence: A Guide to Getting the Most from Yourself and Others : Messenger, Jack: Amazon.fr: Livres
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Amazon.fr - The Lean Strategy: Using Lean to Create Competitive Advantage, Unleash Innovation, and Deliver Sustainable Growth - Balle, Michael, Jones, Daniel, Chaize, Jacques, Fiume, Orest - Livres
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The System of Excellence: The Management Framework. The Corporate Constitution. The Deployment and Control of Corporate Policy. The Kimura-PDCA Method. The Total Preventive Safety System. : García, Eduardo l., Kimura, Koichi: Amazon.fr:
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